Frequently asked questions
Billing, domains, payments, security and who owns your data.
- How does billing work?
- The Free plan costs nothing. Paid plans are billed monthly. You can upgrade at any time, and downgrade as long as your store fits within the new plan's limits (for example, you may need to archive products before moving to a plan with a lower product limit). If you cancel mid-period you can choose a pro-rata refund of the unused time, which is calculated, not a full refund. See our Terms for the formula.
- Can I use my own domain?
- Every store gets its own store link the moment you sign up. On the Growth plan you also get a branded subdomain (yourstore.platform.com), a printable QR code, and the option to connect your own domain from your dashboard's store settings.
- What payment methods can my customers use?
- Cash on delivery and bank transfer are available on every plan. Paid plans also unlock card and mobile wallet payments through our built-in checkout, so you don't need to set up a separate payment gateway yourself.
- Is my store secure?
- Sellers.lk is served over HTTPS, uses a hosted checkout so card details never touch your store, protects sign-in with bot detection and email verification, and lets you control exactly what each team member can do.
- Who owns my store's data?
- You do. Your products, orders, and customer information belong to your store, not to us. If you'd like a copy of your data or want your account closed, contact us and we'll help.
- Who builds Sellers.lk?
- Sellers.lk is designed, built and operated by Asyntax, a software studio. Learn more at asyntax.com.