Terms and Conditions

Sellers.lk is an online platform that lets you build and run an online store: manage products, orders, customers, payments, shipping and your storefront pages. Features available to you depend on your subscription plan.

We may improve, change or remove features over time. We will try to give notice of changes that significantly affect you.

• You must be at least 18 years old (or the age of majority where you live) and able to enter a binding contract.
• You must give accurate information and confirm your email address with the code we send you.
• You are responsible for keeping your password and any two-factor authentication device or backup codes safe, and for everything done through your account.
• Tell us immediately if you suspect unauthorised access. We recommend turning on two-factor authentication.
• You may invite team members. You are responsible for their access and actions.

By creating an account you agree that we may use the email address you register with to send you marketing messages and announcements, such as new features, product updates, tips, promotions, plan and pricing changes, and news about Sellers.lk.

We will also send you essential service messages (confirmation codes, security alerts, billing notices, and changes to these terms). These are required to operate your account and cannot be switched off while your account is open.

You can opt out of marketing and announcement emails at any time using the unsubscribe link in them, or by emailing support@sellers.lk. We do not sell your email address to third parties.

You own your store, products, images, pages and other content (“Your Content”). You give us a limited licence to host, display, process and back it up only as needed to run the service for you.

You are the business running your store. You are solely responsible for Your Content, your products and prices, fulfilment, refunds, returns, taxes, and compliance with consumer-protection and other laws that apply to you. Your relationship with your buyers is between you and them; we are not a party to those sales.

You must not sell or promote illegal, counterfeit, stolen, hazardous or prohibited goods, or content that infringes anyone’s rights, is fraudulent, hateful or harmful.

When buyers order from your store you collect their personal data (such as name, contact and delivery details). You are responsible for handling it lawfully, for using it only to serve their orders and for your own communications to them as the law allows. We process that data on your behalf to provide the service, as described in our Privacy Policy. You must not misuse it, and you must not use Sellers.lk to spam.

• Paid plans are billed in advance for the period you choose and renew automatically until cancelled.
• You can cancel at any time. What you get back, if anything, is set out in the Cancellation and refund policy below.
• We may change prices with reasonable notice; the new price applies from your next renewal.
• Order payments made by your buyers are processed by the payment provider you connect, or paid to you directly (cash on delivery or bank transfer). Fees, timing and any holds are subject to that provider’s rules. We do not hold or pay out your sales proceeds.
• You are responsible for any taxes on your sales and on fees you pay.

Subscription fees are not refunded in full. When you cancel a paid plan, any refund is limited to the unused part of the period you paid for, calculated as set out below. Time you have already used is never refunded.

Your two options when you cancel

• Cancel at the end of the period (no refund): your plan and its features stay active until the paid period ends, then your store returns to the Free plan. No refund is due.
• Cancel now with a pro-rata refund: your paid features end on the day we process the request, and your store moves to the Free plan straight away. We refund the amount calculated below.

How the refund is calculated

• Refund = fee paid − cost of the time used − non-refundable costs.
• Cost of the time used = the fee paid ÷ the number of days in the paid period × the number of days from the start of the period up to and including the day we process your cancellation. Any part of a day counts as a full day.
• Non-refundable costs are the payment-processing and gateway fees charged on that payment, and the value of any discount, coupon, credit or free period applied to it. We do not refund discounts or credits as cash.
• Monthly and longer plans use the same formula. If the result is zero or negative, no refund is due.
• Example: a plan paid at Rs 1,699 for a 30-day month, cancelled on day 10 with Rs 60 of gateway fees, is refunded Rs 1,699 − (1,699 ÷ 30 × 10 = Rs 566.33) − Rs 60 = Rs 1,072.67.

What is never refunded

• The part of any period that has already been used, and renewals not cancelled before the renewal date, unless the law requires otherwise.
• One-off or add-on charges, custom-domain registration or renewal, SMS, email or other usage-based charges, and any third-party costs we paid on your behalf.
• Downgrades, plan changes, unused products, orders or team seats, and periods when your store was not in use.
• Accounts suspended or terminated for breaching these terms or the acceptable-use rules.
• Payments made by your own buyers. These are refunded by you to your buyers, not by us.

How to ask for a refund

• Email support@sellers.lk from the address on your account, saying that you want to cancel now and receive a pro-rata refund. We confirm the calculation before we process it.
• Approved refunds are paid to the original payment method within 14 business days. Your bank or card provider may take longer to show them.
• If you dispute a charge with your bank (a chargeback) without contacting us first, we may suspend your account while it is investigated and the disputed amount is not refundable twice.

Nothing in this policy limits any right you have under mandatory consumer-protection law. If we change this policy, the version in force when you paid applies to that payment.

You agree not to:

• break the law or violate others’ rights using the platform;
• attempt to access accounts, data or systems that are not yours, or probe, scan or test our security without written permission;
• interfere with or overload the service, or use bots or scrapers against it;
• upload malware or send spam or deceptive messages;
• resell or white-label the platform without our written agreement.

We protect the platform with encryption in transit, access controls, rate limiting, bot protection and other safeguards, as described in our Privacy Policy. No system is perfectly secure, so you must also keep your own credentials safe and use the security features we provide.

You may close your account at any time. We may suspend or terminate accounts that breach these terms, put the platform or other users at risk, or fail to pay fees, and where legally required. Where reasonable we will tell you why and, where possible, give you a chance to export your data first.

The platform, its software, branding and documentation belong to Sellers.lk and our licensors. You get a limited, non-exclusive, non-transferable right to use them while your account is active. Nothing in these terms transfers ownership of either side’s intellectual property.

We work to keep the service available and reliable, but it is provided “as is” and “as available”. We do not guarantee it will be uninterrupted or error-free, or that it will meet every need, and to the extent the law allows we exclude all implied warranties. Third-party services (payment, delivery, email) are outside our control.

To the maximum extent the law allows, Sellers.lk is not liable for indirect or consequential loss, lost profits, lost sales or lost data, and our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. Nothing here limits liability that cannot lawfully be limited.

You agree to cover losses, claims and reasonable costs we suffer because of Your Content, your products and sales, or your breach of these terms or the law.

We may update these terms. For material changes we will notify you by email or in the dashboard before they take effect. Continuing to use the service afterwards means you accept the updated terms.

These terms are governed by the laws of Sri Lanka, and the courts of Sri Lanka have jurisdiction, subject to any mandatory consumer rights you have where you live. Contact us at support@sellers.lk.