Data Deletion

1. Email support@sellers.lk from the address on your account with the subject “Delete my data”.
2. We confirm it is you, then delete your account, store and the data in them.
3. You receive a confirmation email when it is done, normally within 30 days.

Sellers.lk passes messages between a store and its customers. To delete the data a store holds about you, choose either option:

• Remove the app: in Facebook go to Settings & privacy → Settings → Apps and Websites, select Sellers.lk and choose Remove, with “delete posts, videos or events” ticked if shown. Facebook then tells us and we delete the data linked to your account.
• Email us: write to support@sellers.lk with the subject “Delete my data”, the name of the store and the Facebook, Instagram or WhatsApp account (or phone number) you used.

• Your name, profile details and contact identifiers (such as your Messenger, Instagram or WhatsApp ID).
• Chat messages and attachments in conversations with you.
• Any access tokens connected to your account.

Records we must keep by law, such as orders, invoices and payment records, are kept for the required period and then deleted or anonymised. Backups are overwritten on their normal schedule.

If Facebook gave you a confirmation code, open the status link it showed you. For email requests, reply to our confirmation message or write to support@sellers.lk and we will tell you where it stands.